Frequently Asked Questions

Everything you need to know about our minimalist jewelry and shopping experience.

What materials are used in Hirotaka jewelry?

Our collections are handcrafted in Japan using high-quality 10k or 18k yellow gold, ethically sourced diamonds, and genuine gemstones or pearls.

How should I care for my jewelry?

To maintain the brilliance of your pieces, avoid contact with perfumes and lotions. Clean gently with a soft, lint-free cloth and store in the provided pouch to prevent scratches.

Do you offer international shipping?

Yes, we ship to most countries worldwide via premium carriers. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy?

We accept returns for unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are non-returnable.

Can I request a custom size for rings or ear cuffs?

Many of our pieces are designed as one-size-fits-all or adjustable. For specific sizing inquiries or resizing services, please contact our customer support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout.